As Solutions Analyst, you will use your expert product knowledge to scope and deliver high quality software solutions for new and existing clients. You will use your technical knowledge and soft-skills to successfully implement 3rd party integrations (custom and native) and complex marketing automation workflows. Primary responsibilities include pre-sales scoping, documenting business and functional requirements, configuring the Delivra software, coordinating development of custom work, assisting with internal and client testing, and obtaining sign-off from clients.
In this position, you will work closely with the Product Team to learn the product and manage custom work, as well as the Professional Services, Client Success and Support teams to communicate client solutions.
Develop expert knowledge of the Delivra platform.
Work with Sales, Client Success, and Product teams to accurately scope projects.
Work with client to develop use cases and functional requirements, and recommend best practices.
Communicate project milestones, risks, and scope updates.
Implement solutions by configuring the Delivra software.
Perform internal testing, and facilitate user testing to end the project.
Communicate suggested product improvements based on customer needs.
Assist with maintaining documentation and training repository.
Work with internal teams to train on client solution.
Recommend process improvements.
Technical/Professional Experience and Skills:
Project Management experience
Ability to juggle multiple projects at once
Excellent Communication Skills
Thrives in a team environment but comfortable working independently and owning projects and processes
Understanding of the digital marketing industry, specifically email, social, and mobile.
BA/BS degree in Computer Science or related field.
Experience working with customers in a consulting role.
Demonstrated experience creating documentation for requirements, use cases, functional specifications, and process flows, etc.
Experience with REST and SOAP API methods, CSV files, and XML files.