The Customer Success Manager (CSM) is responsible for building, managing, and retaining Delivra client relationships and accounts. The CSM should understand each client’s business objectives, be their advocate within Delivra, and help to identify and develop their strategic email initiatives. The CSM serves as the client’s main point of contact within Delivra and as the client expert for Delivra Professional Services, Product, and Support teams.
The CSM must be highly organized, a good team player and communicator, excellent with time management and eager to continually pursue mastery of digital marketing strategies. These skills are applied to reduce customer churn, increase product adoption and improve NPS Scores. The main measure of this role is account retention, renewal, and growth.
Technical/Professional Experience and Skills: